Returns & Refunds policy

At Calcutta Musical Industries, we are committed to ensuring that you are fully satisfied with your purchase. If, for any reason, you are not satisfied with your harmonium or any other musical instrument, we offer a hassle-free return and refund process as outlined below.

1. Eligibility for Returns

- Time Frame: You may return any item within 15 days of the date of delivery.

- Condition: Items must be returned in their original condition, unused, and with all original packaging, accessories, and documentation.

- Non-Returnable Items: Custom orders, items that have been modified or personalized, and clearance items are not eligible for return.

2. Initiating a Return

- Contact Us: To initiate a return, please contact our customer support team at [email/contact number] with your order number, reason for return, and any other relevant details.

- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) along with detailed instructions for shipping the item back to us.

3. Return Shipping

- Shipping Costs: You are responsible for return shipping costs unless the item is defective or damaged upon arrival.

- Packaging: Ensure the item is securely packaged to avoid damage during transit. We recommend using the original packaging, if possible.

- Tracking: We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process

- Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund based on the condition of the item.

- Refund Method: If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

- Restocking Fee: A restocking fee of 10% may apply for returns that are not due to defects or errors on our part.

- Refund Amount: Only the product cost will be refunded not the packing or the shipping cost of the product.

5. Defective or Damaged Items

- If you receive an item that is defective or damaged, please contact us within 2 days of receipt. We will arrange for a replacement or a full refund, not including return shipping costs.

6. Exchanges

- Exchanges: We offer exchanges for defective, damaged, or incorrect items. Please contact our customer support team to arrange an exchange.

7. Refund Delays

- If you haven’t received your refund within the stated time frame, first check with your bank or credit card company, as processing times may vary. If the issue persists, please contact us at [email/contact number].

For any questions or concerns about our returns and refund policy, please don't hesitate to reach out to us. At Calcutta Musical Industries, your satisfaction is our top priority!